Fast first response
Requests are captured in a structured way and answered with a concrete next step.
REMOTE-FIRST TECH SUPPORT
Clean technical solutions beyond hotline scripts.
StimmTech supports people and small teams with direct IT help, clear decisions, and realistic technical guidance. Work is preferably done remotely, but on-site visits in Ingolstadt are possible by appointment.
Remote + on-site
Remote is the primary channel. On-site appointments in Ingolstadt are available by appointment.
Built for edge cases
When standard playbooks fail, we define and execute a practical, traceable path forward.
Service portfolio
Remote IT support
Troubleshooting software, networks, printers, updates, and system reliability issues.
PC and laptop service
Diagnostics, repairs, cleanup, reinstall, migration, and measurable performance improvements.
Smartphone support
Setup, synchronization, account handling, security hardening, and day-to-day optimization.
On-site in Ingolstadt
No walk-in workshop model. Service is delivered at customer location by confirmed appointment.
Remote hardware access (JetKVM)
For difficult BIOS/boot/offline incidents, JetKVM deployment can be arranged.
Custom technical solutions
If the standard package is incompatible, a clear and executable solution path is defined.
Pricing and bundles
Time-based services
- Remote support, first 30 minutes: EUR 24
- Remote, each additional 15 minutes: EUR 8
- On-site Ingolstadt, first 60 minutes: EUR 45
- On-site, each additional 15 minutes: EUR 11.25
- Travel from 10 km onward: EUR 0.60/km
Fixed-price bundles
- Remote Wi-Fi/router quick fix (up to 45 min): EUR 39
- Remote printer setup (1 device): EUR 39
- Remote computer baseline repair (up to 60 min): EUR 49
- On-site network baseline setup (up to 2h): EUR 89
- On-site Windows reinstall baseline: EUR 69
No VAT shown according to German small business rule (§19 UStG). Bundles apply only to the described scope.
How engagements work
1. Request
You submit the issue, urgency, and preferred contact channel through the form.
2. Initial assessment
You receive a proposed approach with effort estimate (remote/on-site/bundle).
3. Delivery
Work is delivered in a structured way, including required documentation and a clear outcome report.
4. Billing
Invoices are generated digitally. Payment can follow agreed options.
JetKVM deployments (advanced remote incidents)
JetKVM is handled as a refundable deposit (device, accessories, shipping). Deposit is refunded after complete, working return.
- Return deadline: 14 days after incident completion
- Missing or damaged items are charged
- Support time is billed separately
Contact form
Describe your case as concretely as possible. Your request is delivered reliably.
Other contact options
Opening hours
Monday: 10:00 am–4:00 pm, 5:00–9:00 pm
Tuesday: 10:00 am–4:00 pm, 5:00–9:00 pm
Wednesday: 10:00 am–4:00 pm, 5:00–9:00 pm
Thursday: Closed
Friday: 10:00 am–4:00 pm, 5:00–9:00 pm
Saturday: Closed
Sunday: 10:00 am–4:00 pm, 5:00–9:00 pm